Kathleen Eaton, MBA
About
Kathleen Eaton, MBA, is a senior associate at Coker. She brings more than a decade of leadership experience in radiology, ambulatory operations, and patient access optimization. She is an Epic Cadence–certified professional and a subject matter expert in leveraging data, technology, and workflow redesign to achieve measurable improvements in patient access and experience.
Kathleen has led enterprise-wide scheduling optimization initiatives to align provider capacity, clinical FTEs, and Epic template design with access KPIs. She also directed the organization-wide adoption of new Epic features and functionalities, including FastPass, Open Scheduling, Ticket Scheduling, and Hello World.
Her prior leadership roles at academic medical centers (AMCs) included overseeing patient communication strategies, managing provider partnerships across ambulatory clinics, and directing radiology informatics operations.
Experience
- Led enterprise scheduling redesign at an AMC, improving provider utilization and adherence to patient access standards.
- Oversaw patient communication strategy across Ambulatory Services, sending 8M+ messages annually to improve engagement and reduce no-shows.
- Grew and led a radiology informatics team from 13 to 21 staff through KPI-driven performance management and workflow standardization.
- Direct patient care professional experience as a Radiology Technologist.
Areas of Expertise
- Clinical Information Systems
- Patient Access
- Performance Improvement
- HIPAA Compliance
- Healthcare Technology Management, Support, and Hosting
Education
Virginia Commonwealth University
Master of Business Administration, Executive
Bachelor of Science, Radiation Science
Richmond, VA
Certifications
Epic Cadence Administrator Accredited