Dee Smith
About
Deidra Smith is Epic Cadence Certified with additional Epic accreditation in Referrals and Authorization, bringing hands-on technical depth to patient access and digital front door engagements. She has over 15 years of healthcare consulting and operations experience spanning Epic Guided Scheduling implementations, change management, workflow optimization, and data-driven performance improvement. Deidra holds a Master of Healthcare Administration from Oklahoma State University and a Bachelor of Science in Healthcare Informatics from Walden University, complemented by a Lean Green Belt, a combination that grounds her advisory work in both operational rigor and continuous improvement methodology.
Experience
- Independently managed multiple Epic Guided Scheduling implementation workstreams, leading go-live activities and change management strategies to ensure successful client adoption and sustained outcomes.
- Conducts opportunity assessments through stakeholder interviews and workflow shadowing to identify patient access gaps and recommend scalable solutions across diverse healthcare settings.
- Analyzes complex data sets and translates findings into actionable recommendations aligned with client objectives and organizational performance goals.
- Led customer experience and lean process improvement initiatives at a multi-service community hospital, with focus areas including ED throughput, bed flow, and clinical outcomes.
Areas of Expertise
- Clinical Information Systems
- Patient Access
- Performance Improvement
Education
Oklahoma State University
Master’s in healthcare administration
Stillwater, OK
Walden University
Bachelor of Science in Computer InformationSystems
Minneapolis, MN
Certifications
Lean Green Belt
Epic – Cadence Certification
Epic – Referrals and AuthorizationAccreditation
